Client Name: Hawkins Solicitors

Business Type: Solicitors

Website: www.hawkins-solicitors.com

Pre Uptech Situation: Old type of network / No qualified IT personnel

Hawkins Solicitors are one of the largest and well established Solicitors in Norfolk. They provide many legal services to both businesses and private individuals alike.

Hawkins approached Uptech with a major problem regarding one of their PC’s, which was affecting business continuity. After a quick and efficient repair, Uptech was asked to conduct an audit of the existing system due to an imminent software upgrade that was about to be agreed on the existing hardware and software platform.

The audit was essential as it provided key IT asset information and uncovered some potential pitfalls upon which the imminent upgrade could have come unstuck. This proves the value of Uptech’s ability deliver a proven method to applying structure to the already unstructured approach to IT.
Uptech were asked to tender for the solution and were successful. This success was derived, in part, from using the unique Business Efficiency Roadmap approach, settings goals and deliverables within the financial and time related parameters governing all businesses.

Uptech Solution: Outsourced IT department for less than hiring one IT person

Uptech deployed a Business Server solution providing a file storage and e-mail facility at the head office. It provided central storage for all company data making it auditable and manageable.

Users at the site noticed increased efficiency and were amazed at how much time they were saving just by having a computer network. Network faxing and desktop e-mail speeded up communication and allowed people to respond when they were able to. The online calendar resolved the diary sharing issue and the Financial Director had a control on IT spend across the organisation.

Within weeks remote access was available at all sites allowing the whole process of communication to be revolutionised between branches with the additional benefit of management to work remotely.

All software licensing concerns had been resolved, a tape backup solution was deployed and Uptech support the whole company’s computer requirements.

Hawkins committed to a new software and hardware investment that paid for itself within the first year.

Additional resulting benefit: Hawkins were then able to open another branch where all users are able to connect to the head office using Terminal Services Technology, enjoying all of the benefits of the system and using it as if they were physically located at the main site without having to incur further major investment.