4 R E A S O N S W H Y

Managed IT Services is a proactive way to handle a company’s technology. This involves a contract and ongoing services to prevent issues from happening. Break-Fix, on the other hand, is a reactive way to handle a company’s technology.

There is no contract involved, and the only time you see any type of service is when you have a problem.

Obviously, those two platforms exist in two very different worlds, and it appears many businesses are still stuck on one world, too scared to jump onto the next. So, we’re here to give you a little push.

Here are four of the biggest reasons your business needs to ditch the Break-Fix mentality. There’s Managed IT Services and there are Break-Fix services. Two very different approaches to technology that can have two very different outcomes for a business.

When something breaks in the middle of a busy workday, that qualifies as an emergency 11 times out of 10. The longer your tech sits as non-operational, the more downtime you’ll face and the more dollars you’ll lose.

Because of this, it becomes a mad dash to find an IT company, get your stuff back into working condition, and regain the status quo. It’s stressful; it hurts the bottom line, and not to mention, it’s embarrassing.

On the other side of the spectrum, if you’ve set your business up with a managed services agreement, things play out a little differently. Actually… they play out a lot differently. MSPs work proactively to prevent issues from happening. This means that there should rarely be incidents of IT related downtime.

However, if an incident does occur, the road back to the status quo is much simpler and much quicker. Most issues can be resolved remotely – meaning, you don’t have to spend the time finding an IT provider and then waiting for them to show up at your business. Managed IT Services means quick support with even quicker resolutions.

IS THERE A 999 FOR TECH?

Unplanned downtime can cost a business up to £6200 an hour. Starting from scratch is a difficult process and it almost always involves walking backwards before you move forward. Yet, every time you call up a new IT provider to fix yet another IT issue, this is exactly what you’re doing – starting from scratch.

But, going back to the previous discussion… it’s an emergency. So, how quickly do you think this guy is going to be able to fix your problem when you’ll need to explain every little detail of your past, present, and future infrastructure to him?

MATCH WITH A PROVIDER

If you had an MSP by your side, this wouldn’t be the case. You see, this MSP would have an in-depth understanding of your infrastructure, and if ever any issues popped up, they’d probably know about them before you do. Something breaks down; you call up an IT company, and a random technician shows up to your business. He has no previous experience with your infrastructure, and you have no idea what level of expertise he has.

Every time you have an emergency and every time you invite some strange technician into your office building, you’re greeted with a generous bill a few days later. It’s unexpected; it’s monstrous, and it’s not fair. Right? Right.

WHAT BUDGET?

However, as you probably guessed, things are different in the world of Managed IT Services. You don’t get random bills from MSPs; you get a flat, monthly rate. And bundled up within this flat, monthly rate are things like routine maintenance, hardware repairs, proactive monitoring, and dedicated support.

AKA, not a nightmare.

What makes this even worse is if you have not just one issue a month… but multiple issues. That’s when things start to look more like a nightmare and less like running a business. How can you possibly create and stick to any budget if you receive outlandish IT bills once, twice, three times a month? You can’t. It’s simply not possible.

72% of SMB’s say technology solutions help them improve business outcomes If you’re looking to make the jump to the world of Managed IT Services, we’d like to help. We can go above and beyond simply telling you why it’s so great and actually show you. With decades of combined IT experience, we’ll provide your business with a high quality, long-lasting solution to technology aches and pains.

To book a call with our team, to review the business and the outcomes you would like. Please click here Contact us | Uptech or book your appointment now at 30 minute business review