What our clients throughout East Anglia say about us
Enjoy some Testimonials from our clients from East Anglia and across the UK. Direct from those that are using our services and solutions. Want to know more? Contact us for a chat.
Want to know more? Why not read some of our case studies?
CAL has been successfully trading with Uptech for the best part of 12 years and I feel that over this period of time the businesses have grown very close together. During this period CAL has been lucky enough to have had experienced “meteoric” growth and the IT industry has also gone through significant evolution. Uptech’s strength has been in its ability to cope with these two significant factors and maintain a quality of service and sensible commercial approach throughout. To underline my comments I would have no doubt or second thoughts to recommend them to other businesses, and indeed have done, as a preferred partner in their specialist commercial environment and as experts in their field.
Since the early days of our company Uptech has been our IT trusted partner; growing and adapting with us as we expanded our territories, acquired new customers and moved into multi-channel selling. Learning Resources has grown every year since 1996 partnering our US parent company as global leaders in educational toys and learning aids; throughout this period Uptech has been able to monitor our constantly changing IT requirements. As we plan to move our IT operation to ‘the cloud’ Uptech is alongside us giving guidance and support.
Uptech have been working alongside Reeve Wood for over 15 years and they’ve supported the growth of our company from a single server on-site to being cloud based, fully secured and with the latest security and back-up including CCTV. Uptech has helped us relocate twice and they have ensured a smooth transition on both occasions. When disaster struck and our systems needed to be restored, Uptech did so, resulting in no loss of data and minimal downtime. We feel the team at Uptech are an extension of our business. We have a great relationship with them and are happy to recommend Uptech to others.
Uptech has supported Russen and Turner for over ten years with all our IT needs. During this time, we have developed a close working relationship this has meant Uptech know how we operate as a company so they can recommend the best option for us with regards to our systems. This has assisted Russen and Turner in achieving our goals as a company and allowing us to win awards in our sector.
In March 2020, as all companies faced, we had to close our office and set people up working from home as quickly as possible, traditionally as a firm we have not encouraged home working so no one was set up at home for working. We did this in a matter of hours thanks to the swift response from Uptech.
The team at Uptech always deal with issues in an efficient and professional manner. No issue is too small and we are never felt to be stupid for asking for help as they appreciate that IT is not our area of expertise and some of us really struggle with understanding even the basics!
To Jason & Team
Shaun Hodgson Engineering Ltd have used Uptech as our IT Support for over 7 years.
During that time they have helped us to grow and develop our IT to enable our business to keep running on a day-to-day basis and also be able to provide the level of service to our customers.
Uptech’s service has always been outstanding, coming to site when required and making sure any downtime is kept to a minimum.
During the pandemic, making sure staff have been able to work from home has been an added bonus, they have provided us with great knowledge to make sure we were able to continue to stay operational with the stretched IT needs of WFH, as well as moving towards a more future proof setup.
When looking at our support contract and the rise in Cybercrime, working with Uptech they have been able to advise the ‘tools’ we need to have in place. They were able to sit down with us and looked at what we do and understood the business decisions we needed to make.
We have successfully migrated the parts of the business to the cloud, which we wanted to move. Whilst also keeping some onsite storage and operations.
The change to new equipment has gone well and we are now operating more productively and safer against any attacks from cybercrime.
We highly recommend the Uptech team and the advice they are able to provide.
Shaun Hodgson
Managing Director
A busy few weeks here as new clients have joined and new opportunities have come along.
In the middle of all that I have felt what is like to be the client, and on the receiving end of what can only be described as the best level of customer service I have ever experienced, anywhere!
Upgrading my IT setup and support, I have joined with Uptech Ltd after several conversations and getting to know James Fowler over the last few weeks and months. What should have started a simple migration of one mailbox to a new 365 setup, became a marathon event! No email or Office account for several days, but I was never worried because the way I was kept informed and up to date with the progress was amazing!
Backups were all in place before we started, and restored at the end of the project, Dylan at Uptech Ltd knows his industry inside out, and has the patience of a saint when it comes to dealing with the big global names we all know.
Phone calls bouncing across the world as the multi-national tried desperately to hold on to my little account, causing enough frustration to create an international incident! But we got there in the end and I am now supporting, and supported by, a local Norfolk company that I have every faith in moving forward, whatever happens! #customerservice
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Dear Jason and Team
It was a pleasure to work with Rachel, James, and the team in securing our Cyber Essentials Plus Certification.
In working with you, we have been able to prove that we take all of the correct steps to follow the government guidelines set out in Cyber Essentials and passed an external audit with flying colours. We’re delighted to have been able to move forward with the Government contracts we have been tendering for.
The team were extremely helpful and pulled out the stops to get the project sorted quickly and professionally, keeping me and my team updated all the way along.
James provided the knowledge and help, and Rachel the technical expertise to make sure we had no chance of failing.
I look forward to working with the team in the future, including looking at our IT support to make this process even easier in the future.
This was our first experience working with Uptech and I can honestly say that it has been a pleasure.
Yours Sincerely
Paul Wickers.
CEO, Huggg LTD
We been with Uptech for Ad hoc support for nearly 10 years. The service was always brilliant, and they have held with everything from hardware to Office moves. When we called they always fixed the issue?
But in late 2020, we moved to a managed Service, initially their middle suite, to provide us with support and all the cyber security tools we needed, plus getting us Cyber Essential Certified. In going through the process, we also moved all our data to SharePoint and found ways to make this function smoothly with other software on our behalf. After about 8 months we have then moved to their top layer of support, as this means they can look after all our IT for us. The proactive nature means we do not have to contact them as much as before as they are fixing issues before we know about them.
The consultancy provided in this time has been exceptionally helpful and insightful, without being to techie or complicated.
Stuart Whaley
Managing Director
Index Property Information East Anglia
We had been with our previous IT Support company for many years, however we were looking to change and received a recommendation for Uptech.
Speaking with James, we found a much more proactive support package that covers out IT needs. It was a bigger investment than we had previously made, but the information and help provided has already been a far better return on the investment.
When on boarding they moved us to the cloud, removing the need for a server. This was handled by the team in a professional and timely manner. They have kept us involved so we knew when things were happening. The service and people have been outstanding, always offering proactive advice and security tips.
Uptech has improved our IT so far and we look forward to working them for many years to come.
Kevin Gittins
Managing Director
As a new business we needed an IT company that understood our needs, could mould and react to our growth and above all support us and every element of our IT infrastructure. (As a contracting business IT is not our forte)
Uptech have been amazing, they have advised us on our back-office systems, software and hardware. They have been at the end of the phone person to person to understand any problems and resolved them within hours.
It has been so refreshing to work with a business with such vast experience that hasn’t lost touch of what is important to any business, when you need them they are there for you.
I would recommend Uptech without question to any company, they have the right ethos and people
Managing Director
